When CEOs speak out: insights from Citizens Financial Group, Godrej, and Keycorp

Abstract

Deciding whether to speak out or stay silent on political and social issues is one of the most challenging communication decisions for CEOs. What factors influence their decisions, and how do they determine when to speak out? How are their approaches shaped by stakeholder expec- tations, organizational values, and expertise? Seasoned Chief Communication Officers Susan Donlan (KeyCorp), Peter Lucht (Citizens Financial Group), and Sujit Patil (Godrej Industries Group) share their insights on decision-making, communication channels, and lessons learned, offering a window into how CEOs balance stakeholder expectations, values, and impact when taking a stand.